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Return Policy

Last Updated: July 22, 2026

Thank you for shopping with lumivooo. We want you to enjoy every purchase. If you need to request a return, refund, or exchange, please review the following policy carefully.

Scope

This policy applies to all purchases made through the official lumivooo website.

If you have any questions regarding your order, please contact our customer support team before returning any item.

Returns for Non-Quality Issues

Returns or exchanges requested for personal reasons, including but not limited to:

  • Incorrect size selected
  • Change of color or style preference
  • Change of mind
  • Duplicate order
  • Any reason unrelated to product quality

Items must be unused, unwashed, in their original condition, with all tags attached and original packaging included.

For returns that are not caused by product quality issues, customers are responsible for both the return shipping cost and the shipping cost for any replacement item.

Refunds will cover the purchase price of the product only and do not include original shipping charges or other applicable fees.

Product Quality Issues

If you receive an item that is:

  • Damaged during delivery;
  • Incorrectly shipped; or
  • Defective due to a manufacturing issue,

please contact our customer service as soon as possible and provide:

  • Your order number
  • Clear photos of the item
  • A description of the issue

Our support team will review your case and arrange an appropriate solution, which may include a replacement, exchange, refund, or another suitable resolution.

Non-Returnable Items

Returns or refunds will generally not be accepted if:

  • The item has been worn, used, washed, or damaged by the customer;
  • Original tags, packaging, or accessories are missing;
  • The damage is caused by improper use;
  • The item is returned without contacting customer service first;
  • The return request does not comply with this policy.

Refund Processing

Approved refunds will be issued using the original payment method.

The time required for the refund to appear in your account depends on your bank or payment provider.

Contact Us

If you would like to request a return, refund, or exchange, please contact us before returning your item.

lumivooo

Address:
S103, 2/F, Capital Plaza,
61-65 Chatham Road South,
Tsim Sha Tsui, Hong Kong

Phone: +852 6744 1517

Email: wpwp00082@gmail.com